Your customers deserve self-service
A branded, secure portal where end-customers track jobs, download certificates, view invoices, and pay โ without calling your lab.
Reduce support calls by up to 80%
Labs spend hours each week answering "is my cert ready?" and "can you resend the invoice?" questions. The customer portal answers all of these โ automatically.
- No login required โ share a secure link
- Thai and English interface
- Mobile-friendly โ works on any device
- PromptPay QR for instant payment
- LINE & email notification opt-in
Everything customers need, nothing they don't
Live job status & history
Customers see every job in real time โ from received through in-progress to completed. Full history with technician notes and job item detail.
Certificate download anytime
Signed PDF certificates are available immediately after issuance. No more emailing PDFs manually โ customers download the latest version directly from the portal.
Online invoice payment
Customers view VAT-compliant invoices and pay via PromptPay QR code directly in the portal. Payment slip upload and approval flow included.
Calibration due alerts
Customers receive automatic email and LINE notifications at 30, 14, 7, and 1 day before each certificate expires โ no manual reminders required from lab staff.
Equipment register
Customers maintain a register of their instruments across all calibration labs. See which instruments are due for recalibration at a glance.
Secure, no-account access
Share a signed portal link with customers โ no account creation required. Each link is scoped to one customer and expires automatically.
Ready to stop answering status emails?
Set up your customer portal in minutes. Included in every LabSync plan.